WELCOME TO MF FREIGHT
MF FREIGHT
MF Freight is a Transport Management company which draws on the experience of its employees and various carriers to provide a service based on excellence superior to that of others in the industry. To achieve this, we have strategically aligned ourselves with carriers who have identical values to that of MF Freight and our clients.
Our knowledge and experience working across multiple industries allows us to match your freight and distribution needs with carriers who will provide you with the best possible service attainable to meet your requirements.
diverse and experienced
SERVICE TEAM
Lead by a diverse and experienced customer service team. A full suite of transport solutions, problem solving, financial savings and user-friendly online freight management systems are just a few ways we provide added value for all clients.
We believe the ability to pick up the phone and speak with the team, without having to jump through various hoops, provides our clients with the confidence and comfort required to create long lasting relationships.
As one of Australia’s leading freight and Transport Management providers supporting hundreds of clients from a broad range of industries. It is of the upmost importance to us to continue to lead the industry in customer service and account management whilst providing competitive rates for all clients.
Our MISSION
We pride ourselves on providing the best customer service possible for our clients at a competitive rate!
- Our Directors Neil and Matthew believe the ability to pick up the phone and speak with our team without having to jump through various hoops, provides our clients with confidence and the high levels of service we pride ourselves on.
- At MF Freight we have streamlined processes that allow us to rectify queries as soon as they reach us through our network of professionals. Making sure we are prompt, accurate and courteous when responding to any query whether it be for a pickup, ETA inquiry, quote, or information on any freight matter.
Company Background
MF FREIGHT
Based in Melbourne’s Northwest, MF Freight was founded in 2013 by Neil Gloury who a year later was joined by Matthew Horne.
The two drew on their own extensive industry experience, and that of their trusted carriers, to provide a one-stop-shop solution for their clients’ distribution and logistical requirements. With the goal for MF Freight to lead the industry in quality customer service at a competitive rate and of course have some fun along the journey!
The team has since grown over the better part of a decade to what it is today. Through their expertise, knowledge, and extensive profile, Neil and Matthew have effectively improved operational processes and streamlined the transport needs for many businesses, ensuring clients maintain a freight and logistics operation which provides a competitive edge.
The team are also very passionate about sport and are engaged within their local communities on several levels. Having supported various local sporting teams and events for many years, MF Freight love to stay connected to local communities. From sponsoring the Strathmore, Bundoora, Greensborough and Preston Bullants football clubs to the Strathmore, Royal Park, Keilor and Maribyrnong Park cricket clubs. The team have built long lasting personal relationships with clients and enjoy supporting a good cause wherever possible.
One of the teams most prominent sponsorships (pictured right) includes the annual MF Freight Handicap at the Mooney Valley Racing Club that has been on the MF Freight calendar for years.
OUR TEAM
Our Leadership
Neil Gloury
Neil Gloury
Matthew Hornе
Matthew Hornе
End to End
Solution Overview
Our extensive knowledge across the transportation industry allows us to match your freight with the carriers that will provide you with the best possible service attainable from the onset. A full suite of transport solutions, problem solving, financial savings and user-friendly online freight management systems are just a few ways MF Freight will help create value for you and your team.
We provide all our clients with access to our state-of-the-art online quoting portal (MachShip) that allows you and your team to seamlessly book, track and review all your freight requirements. All clients can access our portal via the link on our website or through live.machship.com using their unique user ID and password.
An experienced and helpful customer service team is of the upmost importance to the team at MF Freight. Our team are always here to help with bookings, administration, and customer service queries. To try and help with all your freight and account management needs we have a team of experts that you can lean on at any time from bookings, accounts, and general customer service queries.
THE MF FREIGHT WAY
Our Process
Outstanding Customer Service: MF Freight pride themselves on having the best customer service in the industry. The team understands that unexpected things happen but are all about finding solutions. At MF Freight we have streamlined processes that allow us to rectify queries as soon as they reach us through our network. For any escalation or pertinent account management queries we encourage all clients to please contact our team directly on 03 8383 3118 or contact us through customerservice@mffreight.com so that we are able to rectify issues as they arise.
Leading Technology: MF Freight utilises freight management software to simplify the quoting and booking process for our clients. The software is user friendly and allows our clients to easily track, manage and report on consignments whenever they need to.
Financial Savings: Through MF Freight’s buying power with various carriers in the market, the team pride themselves on being able to regularly save clients time and money with their transport spend.
Frequent user discounts are also available as we pride ourselves on long term relationships that benefit all parties involved to provide the best and most efficient freight solution for you and your team.
Complete Service: With an extensive service offering, MF Freight approaches the supply chain with a multi-facetted perspective to streamline operations and optimise efficiency. We will not put you on hold, and we don’t ask you to fill in an enquiry form when something goes wrong (although you are welcome to). Our Customer Service team is right here in Melbourne, and we are only a phone call away.
Industry Leaders: While state of the art technology is imperative, we understand that access to courteous and knowledgeable freight professionals is an essential part of what we aim to achieve for our clients. With extensive experience in freight and logistics our team provide value for any business looking to obtain a market advantage in today’s competitive environment. Regardless of your freight profile and transportation footprint, our expert team will design and implement a solution that will deliver the best outcomes for your business, whether that be superior commercial performance, a premium delivery experience or a combination of the two.
